Contact us for Customer Support

(800)-253-9836 - Time Clocks

(800)-896-7035 - Software 

 

Time Management Solutions provide efficient, reliable customer service and technical support.  Our dedicated experts are available to assist you in making the optimal choice for your business.  Amano employs a multi-tier support escalation process to ensure the right staff is assigned immediately to address and resolve issues based on industry, market and other criteria.  The right resources are leveraged immediately to resolve an issue, regardless of the degree of complexity or amount of work required.  Clients can access Amano's dedicated customer support staff by telephone, internet or fax.  Amano has the latest call management software solutions to accurately track and manage all support calls.

 

  • Hours of Operation

Monday through Friday (excluding holidays) between 8:15am - 5:00pm (Eastern time).  If you have purchased Amano products from an Authorized Dealer, please contact their customer support staff first for product assistance. 

  • Operation Manuals

Download a manual from our website.  If you prefer a printed manual, please contact our Customer Support at 800-253-9836.  Our manuals are in PDF format.  You will need Adobe Acrobat Reader to view.

  • Frequently Asked Questions

Go directly to our FAQ page

  • Return Policy

If you would like to return an Amano time clock or terminal, please obtain a Return Authorization (RMA) form by contacting Amano Customer Support within 30 days of product purchase.  Proof of purchase in the form of an orginal invoice will be required to return merchandise.  Software and special order products are not eligible for return.  Returned items must be complete with all original accessories, cables, attachments, manuals, badges, etc.  If possible, please use the original box for shipping.  A 15% restocking fee may apply to returned products.